Returns & Exchanges

At KODAK Charmera, we want you to capture every moment with confidence, which is why we offer a 30-day return policy on all electronic equipment and accessories. If your gear doesn't meet your creative needs, we provide a seamless exchange or refund process to ensure your satisfaction.

1

Initiate Your Request

Log in to your account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the electronics in their original KODAK Charmera packaging, including all manuals, cables, and protective inserts to prevent damage during transit.

3

Ship the Item

Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.

4

Inspection and Refund

Once our technicians verify the condition of the device, we will process your refund or ship your replacement unit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing